Buyer beware: Copies of my designs sold on Ebay or other auctions sites or websites are ILLEGAL, pirated copies.
I may need telephone you to further verify an order. Where any information is missing or unverifiable, the sale will be cancelled.
Due to an increased risk of credit card fraud, my payment gateway has advised that we not accept payment without a "real" email from an internet service provider. No hotmail emails please. Hotmail and msn email accounts most often reject embroidery zips, so please advise of an alternate email. Yahoo emails work great.
Please ask questions before ordering. There is no refund for software (designs) after delivery. If the files are corrupt or a disk is defective or an incorrect size or format is ordered, I will help you with this. However, only the set purchased will be replaced.
Orders may be placed via secure online ordering. Orders processed by Thread Sketches are processed by
2Checkout.com or Paypal and their name will appear on your statement. The purchase links are located in the catalogs for design collections. My designs are not sold legally by any other outlet.
Q: Do you sell design collections on cd or in packages?
A: Yes, I will ship a cd to you containing the design zip and and instructional material.
Q: I've lost my designs. Will you replace them?
A: I try my best to help with this. However, it is the customer's responsibility to back up files and record transacction numbers. I will need a first and last name, whether you used Paypal or 2Checkout, and the email you used to purchase. I will attempt to look up my order history to confirm the purchase. If I can locate that with the payment processor, I'll resend if the purchase was made within the last year. After a year, I may charge a $20 service fee for researching and resending sets. I do not replace free sets with purchase.
I have had to institute this policy because of the time it takes for me to do this.
Q: Do you accept mail orders?
A: Yes. Please email first so that I can make sure you are ordering the correct files for your machine. Also, it is helpful to know if a mail order is en route so that I can watch for it. Never send cash! I'll send a link for my mail order form.
Q: Do you wholesale to dealerships?
A: Yes, as of September, 2004, Thread Sketches will be offering some sets wholesale to dealerships. Please email for details if you are interested. You can go to the home page and click dealer inquiries to see the currently available packages.
Q: Can the designs be resold?
A: Absolutely not. It clearly states in design documentation that you may not resell the designs. By purchasing you are only acquiring the right to sew the designs out. You may also stitch them on items you sell in doing business, provided no mass marketing is involved. But you absolutely may not give them away, trade them, or resell. I have gift certificates that can be emailed or mailed to the recipient.
Q: Do you sell individual designs?
A: I am phasing out individual design orders.
Q: What happens when I order by credit card from this site? When you click on the order button, the item is added to a shopping cart. After completing the transaction, you will receive a confirmation of your order and payment. When you complete your order, it is done from a secure site by 2checkout.com. 2Checkout is a member of the BBBonline reliability program. I will also receive a confirmation and will send the design files to you via email as soon as possible. Orders will be filled within 48hours, unless I need to contact you regarding the order. I receive full details of the order EXCEPT your credit card information. I also use Paypal to receive payments. You no longer have to have a Paypal account to make your online credit card purchase. You can also find some sets at www.stitcherymall.com and in your local dealerships.
Q: How long does delivery take?
A: Orders from this site can take 24-48 hours for delivery. Stitchery Mall offers instant downloads.
Q: How are designs delivered?
A: Designs are normally delivered via email attachment. You will need Adobe Reader 5.0 to open my pdf stitch documents.
Q: Do you offer delivery by mail?
A. Yes, but an additional $7.00 fee applies and you must use the 2Checkout shopping cart. Just click add to cart and select your delivery option.
Q: Which format should I purchase?
A: I advise you to purchase the format you use. Hus format are the original file formats, but many of the files may be manipulated specifically for your format's needs. Please feel free to email me to discuss what format will best suit your machine if there is a question. If you are limited to a 4x4 hoop, choose the small version of sets.
Q: I need another format. What do I do?
A: If you aquire another machine, just email me and let me know so that I can make a note on your product registration and send you the appropriate files. This is a courtesy.
Q: I have lost my designs. Can you help me?
A: I keep records of all purchases. Simply email me for assistance. This is a courtesy. Please make a backup copy of your purchase for your personal use as it takes allot of time to resend designs and documents.
Q: Are your designs tested?
A: Yes, my designs are tested by independent testers. However, please note that designs are digitized for a medium weight woven with a layer of tearaway. Results will vary if proper stabilization is not used. For a knit, always stabilize with a cut away of appropriate weight for the substrate. Do not stretch the fabric in the hoop or tighten the screw after hooping. The hoop should be set prior to hooping so that the fabric "drum" is set when hooping. Using sticky paper is NOT advised unless specifically called for. Sticky paper tends to break down very quickly and does not provide adequate stabilization in most cases. Designs are digitized for 40wt. polyester embroidery thread. Rayon 40wt thread will do fine as well. Keep in mind that there are many variables that an affect design outcome. We aim for an average scenario as stated above. Please do not resize the designs. If you wish to experiment with resizing, perserve the original file So far, no resizing software is capable of rendering satisfactory results for random edge objects.
Order FAQ
